Frequently asked Questions

See “Where we service”, we supply from just north of Tokomaru and Foxton, to just south of Paekakariki

Please fill in your details here and one of our Customer Care Team will be in touch with your rates.

The Low User price plan is available for your main home only (this excludes holiday homes and/or business premises). You are eligible for Low User pricing if you use less than 8,000 kWh per year. It has a lower fixed daily charge than our other price plans and a higher per kWh rate per unit. A Standard User plan has a higher fixed daily rate but the per unit kWh charge is lower, so is more suitable for higher users of electricity (over 8000 kWh/annum)

Your pricing plan is dependent on the meter set up at your property. If you move to a new property within the Electra region with the same meter set up, then we can transfer your plan with you. If the meter set up is different, a new plan may be needed, or a meter change which may incur some costs.

We would be delighted to continue supplying you if you are remaining within the Electra region. Please fill in our moving house form here. One of our Customer Care Team will be in touch if they require more information.

For more information please visit our Schedule of Fees page.

There are a number of ways you can pay. Please click here for payment options.

For some simple tips see our guide on how to read your bill. You can view your bill online by logging into your account

The most common reasons for changes in your bills are:

1. Your current or previous bill was based on an estimated reading
2. You have a portion of your previous bill still outstanding
3. You have recently purchased new appliances
4. There has been a change in seasons
5. You have had more people at your house than normal

For some of our energy saving tips click here. Further advice on energy saving can be found on www.energywise.govt.nz

We aim to read your meter at least once every two months, so in between bills will be based on an estimate. If our meter reader can’t get on to your property to read the meter for any reason, such as locked gates or guard dogs, the number of actual reads will be reduced. Please call us on 0800 978 736 to arrange an access solution for our meter readers.

There are different kinds of meters. For details on how to read each type of meter click here

Please call our Customer Care Team on 0800 968 736 to discuss.

You may want to have the power to your property disconnected temporarily for your safety when undertaking maintenance on your property (for example when painting or water blasting near an external cable). To arrange a temporary disconnection contact your local network Electra on 0800 968 736