Frequently asked Questions

  • How often will my meter be read?

    We aim to read your meter at least once every two months, so in between bills will be based on an estimate. If our meter reader can’t get on to your property to read the meter for any reason, such as locked gates or guard dogs, the number of actual reads will be reduced. Please call us on 0800 978 736 to arrange an access solution for our meter readers.

  • How can I read my meter?

    There are different kinds of meters. For details on how to read each type of meter click here