We do have to charge fees for services that are not part of our everyday supply of electricity to you.

Fees

Amount

Failure to provide 30 days’ notice to terminate Agreement – Early Termination Fee.$150.00
Special or Final Read$15.00
Electricity Reconnection$75.00
Electricity Disconnection (per visit)$95.00
Electricity After Hours Reconnection*$125.00
Gas Disconnection or Reconnection$80.00
Gas After Hours Disconnection or Reconnection*$185.00
Gas Same Day Disconnection or Reconnection$130.00
LPG Urgent Delivery Fee$80.00
Debt Administration$25.00
Customer Site Visit$60.00
Metering or Inspection Call Out (per visit and includes meter change, relocation, inspection and test)$95.00
New Connection or Livening$95.00
Capacity Upgrade or Downgrade$140.00
Bill Copy$5.00
Credit Refund (direct credit only. Free on closed Accounts).$15.00
Pricing Plan Change (one free change per annum).$15.00
Residential Bond (special circumstances apply)Up to $150.00
COV (Certificate of Verification)$170
Debt CollectionAll Costs
No Access Fee$25
Administration of ArrearsUp to $1.15/day

All service requests are subject to Electra Energy’s standard terms and conditions. Click here to view.

About Us

Electra Energy are your local power people. We want you to be a part of the locally owned and operated electricity supplier that provides power, jobs and investment into our community.