Terms and Conditions

Residential

Residential Terms and Conditions

This Agreement applies to Electra Energy New Customers from 18 May 2017

Residential Terms and Conditions from October 2018

This Agreement applies to all Electra Energy customers from 1 October 2018. Updates have been made to contact details, LPG urgent delivery fee and metering or inspection call out to reflect increase in contractor fees.

Residential Terms and Conditions–Before May 2017

This Agreement applies to Electra Energy customers who joined before 18 May 2017

Electra Energy Product Schedule

This Product Schedule applies to all Electra Energy customers on our Electra Energy Price Promise Plan

Electra Energy Product Schedule adding Gas–Before May 2017

This Product Schedule applies to all Electra Energy customers who joined before 18 May 2017 and are adding gas to their energy account

Business

Business Terms and Conditions

This Agreement applies to Electra Energy Business customers who joined from 18 May 2017

Other

Notice of Exemption

Notice of exemption of the Low Fixed Tariff option for some domestic customers in the Marlborough Lines and Alpine Energy Network area