Terms and Conditions

Residential

Standard Residential Terms

This Agreement applies to all Electra Energy customers from 10 June 2021 and is referred to by the Product Schedule. Amends: Fixed Asset Fee


Residential Terms and Conditions - Before May 2017

This Agreement applies to all Electra Energy customers who joined before 18 May 2017


Electra Energy Product Schedule - after 1 April 2021

This Product Schedule applies to all Pulse Energy Residential customers who signed up after 1 April 2021.


Electra Energy Product Schedule - before 1 April 2021

This Product Schedule applies to all Electra Energy customers on our Electra Energy Price Promise Plan who have signed up before 1 April 2021.


Electra Energy Product Schedule - before 1 January 2020

This Product Schedule applies to all Electra Energy customers on our Electra Energy Price Promise Plan who have signed up before 1 January 2020.


Electra Energy Product Schedule adding Gas–Before May 2017

This Product Schedule applies to all Electra Energy customers who joined before 18 May 2017 and are adding gas to their energy account

 

Business

Business Terms and Conditions

This Agreement applies to Electra Energy Business customers who joined from 18 May 2017

 

Other

Notice of Exemption

This Agreement applies to all Electra Energy customers from 24 September 2020 and is referred to by the Product Schedule. Amends: Privacy Policy